Refund Policy
Last Updated: 2025-06-09
1. Overview
At SwissHealth, we are committed to providing high-quality supplement industry services and membership benefits. We understand that circumstances may require refund requests. This policy outlines our approach to refunds for membership services, consultation fees, and testing services.
Due to the specialized nature of our supplement industry services and regulatory compliance requirements, refund policies may vary by membership type and service category.
2. Membership Services
2.1 Consumer Memberships:
- Monthly memberships may be canceled at any time with 30 days notice
- No refunds for the current billing month
- Annual memberships: Full refund if canceled within first 14 days, prorated refund if canceled within 60 days, non-refundable thereafter
2.2 Retailer Memberships:
- Monthly memberships require 60 days cancellation notice due to partnership commitments
- Annual memberships: Full refund within 30 days, prorated refund within 90 days, non-refundable thereafter
- Refunds subject to completion of any pending partnership obligations
2.3 Manufacturer Memberships:
- Due to verification processes and regulatory compliance setup, manufacturer memberships have a 90-day commitment period
- Full refund available within first 30 days if no verification services have been initiated
- Partial refunds available within 90 days, minus costs of any completed verification or compliance services
- After 90 days, refunds evaluated case-by-case based on service utilization
3. Testing and Verification Services
3.1 Third-Party Lab Testing:
- Full refund available if testing is canceled before sample collection
- 50% refund available if canceled after sample collection but before lab processing
- No refund once lab testing has begun due to non-recoverable lab costs
- Results disputes handled through independent verification process, not refunds
3.2 Compliance Verification:
- Full refund if canceled within 48 hours of order
- Partial refund based on work completed if canceled after verification begins
- No refund for expedited compliance services once initiated
4. Consultation Services
4.1 One-Time Consultations:
- Full refund if canceled at least 24 hours before scheduled session
- 50% refund if canceled within 24 hours
- No refund for no-shows without 24-hour notice
4.2 Ongoing Consultation Packages:
- Prorated refunds available for unused sessions
- Minimum 48-hour cancellation notice required for individual sessions
- Package cancellations require 7 days notice
5. Special Circumstances
5.1 FDA Regulatory Changes:
If significant FDA regulatory changes affect the viability of our services for your business, we may offer prorated refunds or service modifications at our discretion.
5.2 Product Safety Issues:
If safety concerns arise that prevent completion of verification or testing services, refunds will be evaluated based on the stage of service completion and safety requirements.
5.3 Membership Termination for Violations:
No refunds are provided for memberships terminated due to safety violations, non-compliance with FDA regulations, or breach of terms of service.
6. Dissatisfaction with Services
If you are dissatisfied with our services, please contact us within 30 days of service delivery. We will:
- Review your concerns with our quality assurance team
- Offer service corrections or additional consultation when appropriate
- Provide partial or full refunds at our discretion for valid service quality issues
- Connect you with our member advocate for dispute resolution
7. Technical Issues and Service Interruptions
If technical issues prevent access to our member portal or delivery of services:
- We will resolve issues within 48 hours or provide status updates
- Service periods will be extended proportionally for verified outages
- Prorated refunds available for extended outages exceeding 72 hours
- Emergency compliance support remains available during technical issues
8. How to Request a Refund
To request a refund, please contact us through:
- Member Portal: Submit refund request through your account dashboard
- Email: billing@swisshealth.club with account information and detailed reason
- Phone: Member support line for urgent requests
- Compliance Issues: compliance@swisshealth.club for regulation-related concerns
Required information for refund requests:
- Member ID and contact information
- Service(s) or membership type
- Detailed reason for refund request
- Supporting documentation if applicable
- Preferred refund method
9. Processing Time and Methods
9.1 Processing Time:
- Standard refunds: 10-15 business days
- Complex refunds requiring review: 15-30 business days
- International payments: Additional 5-10 business days
- Expedited processing available for hardship cases
9.2 Refund Methods:
- Original payment method (preferred)
- Bank transfer for international members
- Check payment when electronic methods unavailable
- Account credit for future services (optional)
10. Non-Refundable Items
The following items are non-refundable:
- Setup fees for manufacturer verification processes
- Completed third-party lab testing
- Regulatory filing fees paid to government agencies
- Emergency consultation services already rendered
- Administrative fees for payment processing
- Late fees and penalty charges
11. Dispute Resolution
If refund requests are denied, members may:
- Request review by our member advocate
- Submit appeal with additional documentation
- Utilize our internal mediation process
- Seek resolution through industry arbitration
12. International Considerations
For international members:
- Refunds subject to currency exchange rates at time of processing
- Additional processing time for international transfers
- Bank fees may be deducted from refund amount
- Tax implications vary by country (consult your tax advisor)
13. Changes to This Policy
We may update this refund policy to reflect:
- Changes in payment processing regulations
- New service offerings or membership tiers
- Industry best practices
- Legal or regulatory requirements
Members will be notified of significant changes through the member portal and email notifications.
14. Contact Information
For refund-related questions or requests:
Billing Department: billing@swisshealth.club
Member Support: Available through member portal
Member Advocate: advocate@swisshealth.club
Urgent Billing Issues: Available 24/7 through member portal
We are committed to fair and transparent refund practices that support our members while maintaining the integrity of our supplement industry services.